What It’s Like to Work at an Abortion Call Center
Amid growing abortion restrictions, the relationship between phone advocates and clients is a mix of customer service and counseling
Sep 10, 2019
On a nondescript street in Cherry Hill, New Jersey, sits a squat one-story building, the kind found in suburban office parks around the country. Past its doors is a maze of rooms with walls painted in welcoming shades of pink, purple, and yellow. In the heart of the operation, a group of workers sit in their cubicles, taking phone calls from clients around the country — and, on occasion, around the globe.
The staff are not offering tech support or assisting someone in tracking down a lost package. They’re helping the many clients of the Women’s Centers — a network of five abortion clinics located in New Jersey, Connecticut, Pennsylvania, and Georgia.